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Help centre

Everything Vecta does, explained in plain language. Start with the overview, search for a specific question, or dive into a guide.

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Getting started

Connect a mailbox and send your first campaign.

Sending & campaigns

Campaigns, runs, schedules and what happens when you press send.

Finding your way around a campaign

The campaigns table, a campaign's four tabs (Editor, People, Results, Hours and rules) and a contact's Campaigns tab.

Follow-up emails that stop when someone replies

How follow-ups are timed, who they go to, what takes someone out of the chain, and why they need reply tracking.

Open, Click & Reply Tracking

How each metric is measured, how much to trust it, and the deliverability cost of turning tracking on.

Out-of-office replies

How automatic replies are recognised, why they don't stop a sequence, and how they delay the next email.

Reading your results: charts, links and downloads

What the charts, link counts and CSV download show, and why opens are an imperfect number.

Saved sequences: reuse a campaign's steps

Keep a campaign's emails and waits, and start the next campaign with every step filled in.

Sending rules: cool-down and one campaign at a time

Workspace rules that stop the same person being emailed too often by different campaigns.

Sequences: a first email and up to nine follow-ups

How a campaign becomes a sequence: more follow-ups, working days, a second version of an email, adding people later, and seeing where each person stands.

Stopping, copying and planning campaigns

Stop a run that's still sending, copy last month's campaign, and use the calendar to avoid emailing the same list twice in a day.

Testing two subject lines

How the A/B subject test splits your list, how the winner is picked, and where it can mislead you.

The dashboard, "Needs you" and the Monday email

What each Needs-you card means, how "stuck" differs from "waiting for the limit", how best time to send is worked out, and the Monday summary.

The Inbox: reading, labelling and answering replies

How Vecta finds replies, reading the whole answer, labels, answering from Vecta in the same thread, blocking someone, and what to do when something is missing.

What a campaign's status means, and archiving

Starts, Sending, Next email, Follow-ups to come, Finished, Paused and Archived; the four tabs; and putting old campaigns away.

Contacts & lists

Importing people, suppression and bounce handling.

Templates

Writing emails with personalisation that reads well.

Deliverability

Landing in the inbox, and fixing it when you don't.

Team

Workspaces, invites and permissions.